Shipping Policy

Last Updated: July 3, 2026

Thank you for shopping with The Palm. Every product we create is handcrafted specifically for each customer. Our luxury footwear and leather goods are custom-made to your order, ensuring exceptional quality and craftsmanship.

Custom-Made Production

All shoes, leather goods, and selected accessories are individually crafted based on your order and specifications. We do not maintain mass-produced inventory for our custom collections.

Payment & Order Processing

Production begins only after full payment has been successfully received and confirmed.

As every item is custom-made, your order will enter production only after payment is completed.

Production & Shipping Timeline

• All orders require up to 20 calendar days for production, quality inspection, packaging, and shipment.

• Your order will be shipped within a maximum of 20 calendar days after your payment has been successfully completed.

• During peak seasons or promotional periods, production may require additional time. If a significant delay occurs, we will notify you.

Shipping

Once your order has been completed, inspected, and carefully packaged, it will be dispatched to the shipping address provided during checkout.

Delivery times after dispatch depend on:

• Destination country

• Customs clearance procedures

• Courier service

• Local delivery conditions

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to selected international destinations. If your country is unavailable during checkout, please contact our customer support team for assistance.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery destination and selected shipping method.

Customs duties, import taxes, VAT, or other local charges imposed by your country's authorities are the responsibility of the customer unless otherwise stated.

Order Changes & Cancellations

Since every order is custom-made, requests to modify or cancel an order must be submitted within 24 hours of successful payment.

Once production has begun, cancellations or modifications may not be possible.

Delivery Delays

While we strive to dispatch every order within the stated production timeframe, delivery may occasionally be affected by customs inspections, public holidays, adverse weather conditions, courier delays, or other events beyond our control.

The Palm is not responsible for delays occurring after the shipment has been handed over to the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

The Palm is not liable for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package arrives damaged, please take photographs of both the package and its contents and contact us within 48 hours of delivery so we can assist you promptly.

Contact Us

If you have any questions regarding your order, payment, or shipping status, please contact our customer support team.

Thank you for choosing The Palm. We appreciate your patience while we create your handcrafted luxury products with the highest standards of quality and attention to detail.